bg721 Privacy Policy —
How We Protect Your Data

1 Introduction

bg721 ("we", "us", "our", "the Company") operates the online casino and sports betting platform available at bg721.io (the "Platform"). This Privacy Policy sets out how bg721 collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who register for, access, or use the Platform.

We are committed to handling your personal data responsibly, transparently, and in a manner consistent with applicable data protection principles. By registering an account on bg721.io or by continuing to use the Platform after this policy has been communicated to you, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

bg721 serves players primarily located in Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our privacy practices are designed with this audience in mind, and we operate the Platform with a strong emphasis on maintaining the trust of our player community. All support and data-related communications are conducted in English.

2 Data We Collect

bg721 collects the following categories of personal data in the course of operating the Platform:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless you voluntarily disclose such information in the course of a support interaction. Any such data disclosed voluntarily will be treated with the highest degree of confidentiality and will not be used for any purpose beyond addressing your specific query.

3 How We Collect Your Data

bg721 collects personal data through the following channels and mechanisms:

• Direct Submission: Data you provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, contacting our support team, or responding to a survey or promotional offer.
• Automated Technical Collection: Data collected automatically when you access the Platform, including your IP address, device identifiers, browser type, referring URLs, and session activity logs generated by our server infrastructure.
• Cookies and Similar Technologies: Data gathered through first-party cookies, session cookies, and analytics tracking tools placed on your device when you visit bg721.io. See Section 7 for full details on our cookie use.
• Payment Processors: Confirmation and reference data received from mobile money providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) when a transaction is initiated or completed. bg721 does not receive or store full card numbers or full mobile banking PINs.
• Game Providers: Session and outcome data transmitted from third-party Game Providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) as part of the normal operation of their games on the Platform.
• Identity Verification Partners: Data returned by KYC verification service providers where we use third-party tools to assist in identity and age verification. Such partners are contractually bound to process data solely for the purpose of identity verification.

4 How We Use Your Data

bg721 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and secure your bg721 player account, including verifying your identity, processing your login credentials, and communicating account-related notices.
• Transaction Processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate record of your financial activity on the Platform.
• KYC and Age Verification: To verify that you are aged 21 or above and to confirm your identity and residential status as required by our platform policies. bg721 operates a strict 21+ age policy and takes all reasonable steps to prevent access by minors.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gaming: To monitor gameplay patterns and session data for signs of problem gambling behaviour, and to apply responsible gaming tools (deposit limits, loss limits, self-exclusion) in line with your instructions or our monitoring obligations.
• Customer Support: To respond to your queries, resolve disputes, and maintain a record of communications for audit and quality assurance purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about upcoming events (such as BPL cricket specials, Eid promotions, or Pohela Boishakh offers) where you have provided explicit consent. You may withdraw marketing consent at any time by contacting [email protected].
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve Platform performance, game selection, user interface design, and customer support quality.
• Legal Compliance: To comply with applicable legal obligations, respond to valid regulatory or law enforcement requests, and to enforce our Terms & Conditions where necessary.

5 Legal Basis for Processing

bg721 processes your personal data on the following legal bases:

• Contractual Necessity: The majority of data processing described in this policy is necessary for the performance of the contract between you and bg721 (i.e., the Terms & Conditions you agreed to at registration). Without this processing, bg721 cannot operate your account or provide the services you have requested.
• Legal Obligation: Certain processing activities — including KYC verification, financial record-keeping, and cooperation with law enforcement — are required by applicable law and cannot be waived by either party.
• Legitimate Interests: bg721 processes technical and gameplay data on the basis of legitimate interests, specifically fraud prevention, platform security, and responsible gaming monitoring. We balance these interests against your privacy rights and apply appropriate safeguards.
• Consent: Where processing is not required by contract or law (specifically, direct marketing communications), bg721 relies on your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing and Disclosure

bg721 does not sell your personal data. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Game Providers: Third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive the minimum data necessary (typically a pseudonymised player identifier and session token) to operate their games within the bg721 Platform environment.
• Payment Processors: Mobile money operators (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) receive transaction data strictly necessary to initiate, confirm, or reverse financial transactions on your account.
• KYC and Identity Verification Partners: Where we use third-party KYC services, we share identity documents and personal details solely for the purpose of age and identity verification. These partners are prohibited from using your data for any other purpose.
• Analytics and Security Providers: We may use trusted third-party analytics or security service providers to process anonymised or pseudonymised technical data for the purpose of improving Platform performance and detecting fraud.
• Legal and Regulatory Authorities: bg721 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal obligation, court order, or regulatory directive. We will notify affected players of such disclosures where permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of bg721's assets, player data may be transferred to the acquiring entity as part of the transaction. We will provide advance notice of any such transfer and the acquiring entity will be bound by the terms of this Privacy Policy.

7 Cookies and Tracking Technologies

bg721.io uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your session when you are logged in, and to gather anonymised analytics data that helps us understand how players use the Platform.

The following types of cookies may be placed on your device when you visit bg721.io:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your account preferences, and enable core security features such as CSRF protection. These cookies cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors interact with the Platform, including pages visited, time spent, and errors encountered. This data is used to improve Platform performance and user experience. These cookies do not identify you personally.
• Functional Cookies: These cookies remember your preferences such as your preferred language setting, display preferences, and recently visited game categories, enabling a more personalised experience.
• Security Cookies: These cookies support our fraud detection systems by allowing our security infrastructure to identify unusual session patterns or IP behaviour that may indicate unauthorised access.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bg721 Platform, including the ability to maintain a logged-in session or access certain game features. bg721 does not use third-party advertising cookies or retargeting pixels.

8 Data Retention

bg721 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Active Account Data: Personal, contact, financial, and gameplay data is retained for the full duration of your account's active status on the Platform.
• Closed Account Data: Following the closure of your account (whether voluntary or by bg721), we retain your identity, financial transaction, and KYC records for a minimum period of five years to comply with anti-money laundering obligations and to facilitate the resolution of any post-closure disputes.
• Support and Communications Data: Customer support transcripts and email correspondence are retained for a period of three years from the date of the interaction.
• Technical and Log Data: Server logs, IP access records, and session data are retained for a maximum of 12 months, after which they are deleted or fully anonymised.
• Marketing Preference Data: Where you have opted in to marketing communications, your preference record is retained until you withdraw consent. Where you opt out, we retain a record of your opt-out status to ensure we do not inadvertently contact you again.

Once data is no longer required for its stated purpose and all applicable retention periods have expired, bg721 will securely delete or irreversibly anonymise that data.

9 Your Rights

As a player on the bg721 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]".

• Right of Access: You have the right to request a copy of the personal data bg721 holds about you, along with information about how that data is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it promptly.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to limitations where we are required by law to retain specific data (e.g., financial transaction records for anti-money laundering purposes).
• Right to Restrict Processing: You may request that we suspend processing of your personal data in specific circumstances, for example while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent (specifically, direct marketing), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests. bg721 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

10 Security Measures

bg721 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bg721 servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted storage of passwords using industry-standard one-way hashing algorithms. bg721 does not store plain-text passwords and our support staff cannot view your password under any circumstances.
• Role-based access controls that limit access to personal data to only those employees and contractors who require it to perform their specific job functions.
• Regular internal and third-party security audits, penetration testing, and vulnerability assessments of the Platform infrastructure.
• Incident response procedures that enable bg721 to detect, contain, and notify affected players of any data breach within a reasonable timeframe.
• Two-factor authentication (2FA) options available to players who wish to add an additional layer of security to their bg721 account login.

11 Children and Minors

bg721 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes a mandatory date-of-birth declaration, and KYC verification is used to confirm that all players meet the minimum age requirement of 21 years.

If bg721 becomes aware that personal data has been collected from an individual under the age of 21 — whether through erroneous registration, use of a parent's or guardian's account, or any other means — we will immediately suspend the relevant account, delete all associated personal data, and reverse any financial transactions associated with the account to the extent technically and legally possible.

If you are a parent or guardian and believe that a minor in your care has registered an account on bg721.io, please contact us immediately at [email protected]. We will treat all such communications as urgent and will respond within 24 hours.

12 Third-Party Links

The bg721 Platform may contain references or links to third-party services, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and Game Providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming). When you interact with these third-party services — for example, when initiating a bKash deposit — you are subject to the privacy policy of that third party, not this Privacy Policy.

bg721 is not responsible for the privacy practices, content, or data security of any third-party services or websites. We recommend that you review the privacy policies of any third-party service you interact with in connection with your use of the bg721 Platform.

13 Changes to This Policy

bg721 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — meaning they meaningfully affect how we collect, use, or share your personal data — we will provide advance notice by posting the updated policy on this page and sending a notification to your registered email address at least 14 days before the changes take effect.

The effective date shown at the top of this page will be updated whenever the policy is revised. We encourage you to review this page periodically to stay informed of how bg721 protects your privacy. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

Previous versions of this Privacy Policy are available on request by contacting [email protected]. We retain archived versions for a period of three years to facilitate transparency and audit where required.

14 Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bg721 handles your personal data, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, in English, aligned to Bangladesh Standard Time (BST, UTC+6).

• Privacy & Data Requests: [email protected] — subject line: "Privacy Request — [Your Username]"
• Data Rights Requests: [email protected] — subject line: "Data Rights Request — [Your Username]"
• Urgent Security or Breach Reports: [email protected] — subject line: "Security Report — Urgent"
• Platform: bg721.io
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response Time: General privacy queries within 30 calendar days; urgent security matters within 24 hours